Terms of Service

Effective Date: 19/08/2025
Business Name: Project Nine
Contact Email: sales@projectnine.co

1. Introduction

These Terms of Service (“Terms”) govern your use of the services offered by Project Nine (“we”, “us”, “our”). By purchasing or using our services, you agree to these Terms in full. If you do not agree, please do not use our services.

2. Our Services

Project Nine provides:

  • Custom supplementation protocols

  • General health and wellness advice

  • Educational content

  • Supplement and product recommendations

All services are delivered digitally, typically in the form of a PDF protocol sent via email.

3. Health Disclaimer

  • Not medical advice: Our services are provided for educational and informational purposes only. They are not medical advice and should not replace consultation with a qualified healthcare professional.

  • Consult your doctor: You should consult your GP, physician, or healthcare provider before starting any new supplementation or lifestyle changes.

  • User responsibility: By using our services, you accept full responsibility for any actions you take based on the information provided.

4. Eligibility

  • You must be 18 years or older to use our services.

  • By purchasing, you confirm that the information you provide (including health and lifestyle details) is accurate and truthful.

5. Payments

  • All prices are listed in USD ($) unless otherwise stated.

  • Payments are processed securely through Stripe.

  • We may offer bundles, upsells, or subscriptions in addition to one-time services.

6. Delivery

  • Any evergreen content assets purchased will be delivered instantly.

  • Once you submit your intake form and complete payment, your protocol will be delivered via email in PDF format within 24 hours.

  • You are responsible for providing a valid and accessible email address.

  • If there are any issues with delivery, please contact us at sales@projectnine.co immediately.

7. Guarantee &Refund Policy

  • We are committed to providing high-quality, personalised supplementation protocols designed to support your health and performance goals. To ensure fairness and accountability, our Guarantee is conditional and applies only under the following circumstances:

    • Eligibility

      • The Guarantee applies only to customers who have:
        a) Purchased and followed their full supplementation protocol exactly as recommended.
        b) Implemented all associated lifestyle recommendations provided within their protocol.
        c) Used the protocol consistently for the full recommended duration.

    • Proof of Compliance

      • To request a refund, customers must provide reasonable proof that they have:
        a) Purchased all recommended supplements (e.g., receipts or order confirmations).
        b) Taken the supplements as directed (e.g., a log, journal, or app tracking).
        c) Made the lifestyle changes as outlined in their protocol.

    • Claim Process

      • Refund claims must be submitted in writing within 14 days of completing the protocol.

      • Each claim will be individually reviewed, and we reserve the right to request additional information or clarification.

    • Refund Terms

      • If, after thorough review, it is determined that you have fully complied with your protocol but have not experienced any noticeable improvement in how you feel or in performance outcomes, a full refund will be issued.

      • Refunds will not be granted in cases where the customer did not adhere to the protocol, failed to provide sufficient proof of compliance, or did not follow the program for the full recommended period.

8. User Responsibilities

You agree to:

  • Provide accurate, complete, and truthful health and lifestyle information.

  • Use our services only as intended and not misuse the information provided.

  • Understand that results may vary depending on individual circumstances.

9. Limitation of Liability

  • Project Nine is not responsible if you misuse the information provided, fail to follow instructions correctly, or experience unexpected results.

  • To the maximum extent permitted by law, Project Nine will not be liable for:

    • Any adverse health effects, supplement side-effects, or damages arising from use of the protocols.

    • Any indirect, incidental, or consequential damages related to your use of our services.

10. Intellectual Property

  • All content provided by Project Nine (including supplement protocols, guides, and educational material) remains our intellectual property.

  • You may not copy, distribute, or reproduce our content without written permission.

11. Governing Law

These Terms are governed by the laws of England and Wales.

12. Dispute Resolution

  • In the event of a dispute, both parties agree to first attempt resolution through good faith negotiation and mediation.

  • If unresolved, disputes shall be subject to arbitration under UK law, and only thereafter may they be referred to the courts of England and Wales.

13. Changes to These Terms

We may update these Terms at any time. Updates will be posted on our website with a new effective date. Continued use of our services means you accept any changes.

14. Contact Us

For any questions about these Terms, please contact us at:
📧 sales@projectnine.co