Privacy Policy

Effective Date: 19/08/2025
Business Name: Project Nine
Contact Email: sales@projectnine.co

1. Introduction

This Privacy Policy explains how Project Nine ("we", "us", or "our") collects, uses, maintains, and discloses personal information from users ("you") of our website and services. We take your privacy seriously and are committed to handling your data transparently and lawfully, in line with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

2. Who We Are

Project Nine is a UK-based business operated by two partners. We provide custom supplementation protocols through an online service. We are not currently a registered limited company.

3. What Information We Collect

We may collect the following types of information:

Personal Identification Information:

• Name

• Email address

• Age confirmation (18+)

• Health-related responses voluntarily submitted through our forms

• Payment-related information (processed securely by third-party platforms)

Non-Personal Information:

• Browser type, device information, and technical usage data

• IP address and site interaction (collected via analytics tools)

4. How We Collect Information

We collect data when you:

• Fill out our intake forms (e.g., Typeform)

• Visit our landing pages or use our services

• Subscribe to email updates

• Interact with marketing or retargeting content (e.g., ads on Facebook/Instagram)

5. Legal Bases for Processing

We rely on the following legal bases to process your information:

• Consent – for marketing emails and retargeting ads

• Contract – to deliver your custom supplement protocol

• Legitimate interests – to improve our services and advertising

6. How We Use Your Information

We may use your information for the following purposes:

• To deliver your custom supplement plan

• To improve customer service and user experience

• To send transactional and marketing emails (if you opt-in)

• To run paid advertising and retargeting campaigns

• To analyse website usage via tools such as Meta Pixel or other analytics platforms

7. Cookies and Tracking Technologies

We use cookies and tracking technologies (such as Meta/Facebook Pixel) to:

• Measure advertising effectiveness

• Understand visitor behaviour

• Improve website performance

You can control or disable cookies through your browser settings or a consent tool (we recommend a cookie banner for full compliance).

8. Sharing Your Information

We do not sell or rent your personal information. However, we may share data with trusted third-party service providers such as:

• Form services (e.g., Typeform)

• Payment processors (e.g., Stripe, PayPal)

• Email platforms (e.g., Mailchimp, ConvertKit)

• Advertising platforms (e.g., Meta/Facebook)

Where third parties are located outside the UK or EEA, we ensure appropriate data protection safeguards are in place.

9. Data Retention

We retain your personal data only for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Honour your rights as a data subject

You may request deletion at any time (see Section 11).

10. Age Restriction

Our services are strictly intended for individuals aged 18 or over. We do not knowingly collect data from individuals under 18.

11. Your Data Rights (Under UK GDPR)

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent for marketing at any time

• Object to certain types of processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us at sales@projectnine.co.

12. Third-Party Links

Our site may contain links to external websites. We are not responsible for their content, privacy practices, or data handling. Please review their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our services indicates acceptance of any updates.

14. Contact

For any privacy-related questions or requests, please contact us at:
📧 sales@projectnine.co